Refund Policy for Facebook Group Members
At Group Fairy, we strive to provide exceptional service in growing your Facebook groups. However, we understand that sometimes things may not go as planned. Our refund policy is designed to ensure fairness and transparency.
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1. Refund Before Members Are Added
You are eligible for a full refund if you request a cancellation before any members have been added to your Facebook group.
Please contact us immediately if you wish to cancel your order at this stage.
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2. Partial Refund for Incomplete Orders
If we are unable to meet the full number of members promised in your package, we will issue a partial refund based on the number of members successfully added.
The refund amount will reflect the shortfall, calculated proportionally to the incomplete portion of the order.
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3. Full Refund – Satisfaction Guarantee
If you are not satisfied with the service or the results, you can request a full refund within 14 days of the completion of your order.
To qualify for this, please provide feedback on the issue, and we will assess the request to ensure it aligns with our satisfaction guarantee.
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How to Request a Refund:
1. Email us at support@groupfairy.com with your order details.
2. Our support team will review your request and respond within 3-5 business days.
3. Approved refunds will be processed to your original payment method.
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Exceptions:
Refunds may not be available if the group experiences organic member growth after our service has been completed.
Refunds do not apply if members leave the group naturally over time or due to violations of Facebook’s policies unrelated to our service.
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We are committed to providing a seamless experience and helping you grow your community. If you have any questions or concerns, please reach out to our support team.